Our History

We’re not new to the communications expense management industry.

The Communications Lifecycle Management team at Dimension Data started out as a small business founded in 2000. You may have known us by other names – Logicosm, Invoice Insight, or Xigo – but our commitment to excellent products and services hasn’t changed.

When you partner with us, you’re joining a team that has worked in the TEM and CLM industries for nearly two decades. Our team has deep knowledge about where the industry has been and big ideas on where it will go tomorrow. 


Dimension Data History

Over a period of three decades, Dimension Data has grown from its humble South African roots to become a global company of over USD 7.5 billion and a wholly owned subsidiary of the NTT Group.  Our story began in 1983 when a group of young, ambitious South Africans joined forces to establish Dimension Data with a simple vision of ‘wanting to do great things’.

The first decade

The first decade of the company’s history was characterised by strong domestic growth as Dimension Data became a home-grown success story in the South African and African markets. Dimension Data quickly established a formidable reputation as an industry leader in network technology.

  • 1987: Jeremy Ord appointed Chairman, and Dimension Data listed on the Johannesburg Stock Exchange at 150 cents a share and raised ZAR 7.5 million.
  • 1994: Dimension Data South Africa became a Cisco Gold Partner, one of the first six outside the US.  This marked the beginning of a long and mutually beneficially partnership between the two organisations. At this time, Dimension Data also began a journey of expansion into the software and services sectors.

The second decade

  • 1995 – 1997: Dimension Data cast its net outside the African continent and focused on expansion in the Asia Pacific region. Our technologies continued to evolve to provide solutions which enabled our clients to achieve their business goals. 
  • 1998 – 2000: Pursuing an aggressive global expansion strategy, Dimension Data focused its attention on expansion into the northern hemisphere.
  • 2000: Secured a primary listing on the London Stock Exchange.  Key acquisitions gave us a foothold in new markets in Europe, North America and the UK.  We also launched our globally standardised managed services offerings, using our proprietary Global Services Operating Architecture, providing clients with 24×7 remote network monitoring and maintenance services.
  • Early 2000s: Dimension Data drew on its diversity and resources to weather the IT industry slump. Growth rates were good and turnover increased on a year-on-year basis after 2003.

The third decade

  • 2004: Jeremy Ord appointed Group Executive Chairman, Brett Dawson took on the role of Group CEO and David Sherriffs was appointed Group CFO. A Black Economic Empowerment consortium made a 25.01% equity purchase in Dimension Data South Africa.
  • 2007 – 2009: The milestones reached by Dimension Data indicate a period of expansion, and the consolidation of its international presence across several geographies.
  • 2005: Introduced ‘Profitable Growth’ strategy, which would pay handsome dividends.
  • 2009:  Produced robust results and showed strong growth in profitability, comfortably exceeding the USD 4 billion mark for the second year in a row. This year also saw us being commended by the Carbon Disclosure Project (CDP) for our approach to climate change disclosure.
  • 2010: Acquisition of Dimension Data by NTT Group, one of the largest telecommunications service providers – and organisations – in the world.
  • 2011: Brand refresh to reflect the improvements made in the consistency of its global client experience. We were positioned as a Leader in Gartner’s Magic Quadrant for Communications Outsourcing and Professional Services for the first time. We also acquired OpSource – a US-based, enterprise cloud company – and established our Cloud Solutions Business Unit.
  • 2012: Our growing strength in the cloud services market was recognised when we were positioned in the Leaders quadrant of Gartner’s Magic Quadrant for Cloud Infrastructure-as-a-Service. This year also saw the announcement of a ZAR 1.26 billion payout of our seven-year transformation transaction.
  • 2013: Dimension Data named as a Leader in both Verdantix’s Green Quadrant for Sustainable Technology Solutions and Gartner’s 2013 Magic Quadrant for Managed Hosting, North America.
  • 2014: A year of expansion for Dimension Data as the Group announced it would double revenues to USD 12 billion by 2018, through a blend of acquisitions and organic growth. We started this transformational journey by acquiring NextiraOne in Europe, Nexus in the US, and Oakton in Australia, as well as expanding our Application Services business in the Middle East & Africa region.
  • 2015: Dimension Data become the Official Technology Partner for ASO, and in July, we delivered real-time analytics on the riders of the Tour de France for the first time in the history of professional cycling. We were also certified as one of the top five employers in the world for our outstanding employee offerings.